COVID-19 Update to Our Customers

 

Timely information for our customers

June 19

As we prepare for wheat harvest, here is a quick update regarding precautions we are taking at our facilities to ensure the safety of our customers, employees and community. We understand this is a challenging time and you may be experiencing impacts to your business. Together as an industry we provide essential feed and food that nourish people and animals, and we are taking this responsibility very seriously and strive to keep our operations – and yours – running.

Here's what to expect at our facilities:

  • Key Cargill actions taken daily for our employees:
    • Pre-Screening, including daily temperature checks.
    • Face Masks are mandatory in all common areas.
    • Distancing of 6ft or more.
  • Cargill is and remains a “Critical Infrastructure Segment”, therefore as the COVID-19 pandemic evolves, we will continue to function with minimal disruption.
  • All of our locations are still open, however the offices remain closed to walk-in traffic. Our sales and customer service teams will continue to reach out and be available by phone, email or text to talk through your grain marketing needs.
  • Check Printing: For the time being, checks will be printed and mailed locally, where possible. If check pick up is requested, designated areas will be available that maintain 6 ft social distancing.
  • Requested Customer actions:
    • We ask that you stay in your vehicle when possible except to untarp/retarp your truck or unload if the receiving area is unattended.
    • Please refer to location signage for additional instructions.

We may be working differently, but it does not mean our work stops. Our values – do the right thing, put people first and reach higher – are guiding every decision we make, including keeping our facilities open.

March 19

As the spread of COVID-19 (coronavirus) causes us to change how we work, we understand this is a challenging time and you may be experiencing impacts to your business. As we provide essential ingredients, feed and food that nourish people and animals, we are taking this responsibility very seriously and strive to keep our operations – and yours – running.

During this time, we are committed to providing timely and accurate information about our business operations for our partners and customers. We will post our most up-to-date information on the support you can anticipate from our employees and what to expect when you deliver grain to our locations.

Watch this page for updates and additional information in the coming days.

We are working differently

Because our top priority is to keep our employees, customers and communities healthy and safe while ensuring we can continue to do business, we have instructed many of our employees to work from home and refrain from face-to-face meetings. Our sales and customer service teams will continue to reach out and be available by phone, email or text to talk through your grain marketing needs.

What to expect at our facilities

  • Grain elevators, corn milling operations, softseed facilities and crush plants remain open for deliveries. 
  • Effective immediately all of our locations are still open, but the offices are closed to walk-in traffic.
  • You may encounter signage and barriers in place to ensure everyone’s safety. Signs may include a number to call for immediate service.
  • For the time being, all checks will be printed and mailed locally where possible as we will no longer offer check pick-up at our locations. Please reach out to your local Cargill representative or customer service team if interested in signing up for direct deposit.
  • Your Cargill representative and local Customer Service team are pleased to work with you via email, text, or over the telephone.

Here to Support You
Ways to contact your local Cargill team

Region
 

Location (State)
 

Customer Service Phone

Grain / Soybean Crush East
 

Indiana
Ohio
Michigan
Central Illinois

800-358-7877
 

Grain / Soybean Crush North West
 

North Dakota
South Dakota
Nebraska
Western Minnesota
Western Iowa

855-796-6926
 

Grain / Soybean Crush North Central
 

Wisconsin
Eastern Iowa
Eastern Minnesota
Northern Illinois

800-722-9367
 

Grain / Soybean Crush South Central
 

Southern Illinois
Tennessee
Kentucky
Missouri
Arkansas

800-742-2789
 

Grain / Soybean Crush South West

Kansas
Colorado

877-888-4215
 

Corn Milling
 

Blair, NE
Cedar Rapids, IA
Dayton, OH
Eddyville, IA
Ft. Dodge, IA
Hammond, IN
Indianapolis, IN
Paris, IL
Wahpeton, ND

800-228-7038
800-515-1105
800-358-7877
800-515-1105
855-340-1586
866-221-7932
217-466-7766
217-466-7766
800-266-6732

 

We may be working differently, but it does not mean our work stops. Our values – do the right thing, put people first and reach higher – are guiding every decision we make, including keeping our facilities open.

We are supporting communities

We are also working closely with our nonprofit partners to help address food insecurity and nutrition needs for vulnerable children and families, especially in light of widespread school closures. We are making contributions to local foodbanks and have announced corporate matching funds for local Cargill Cares council contributions.

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